Terms and Conditions

Man with Van Brixton Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Brixton provides removal and related services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company requesting the services.

Company means Man with Van Brixton, providing removal and associated services in the UK.

Services means any transport, removal, delivery, loading, unloading, packing, storage, or related services supplied by the Company.

Goods means the items which are the subject of the Services.

Contract means the agreement between the Client and the Company for the supply of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides man and van, household and office removals, collections and deliveries, small-scale moves, and related loading and unloading services. The precise scope of the Services for a particular job will be set out in the booking confirmation provided to the Client.

Any additional services requested on the day of the move, or after the booking is confirmed, are subject to availability and may incur additional charges. The Company reserves the right to decline work that falls outside its usual service scope or that cannot be carried out safely, legally, or within reasonable operational limits.

3. Booking Process

3.1 Quotation

Quotations are based on the information supplied by the Client regarding addresses, access, volume and nature of Goods, special handling requirements, and any other relevant factors. Quotations may be provided as hourly rates or fixed prices, depending on the nature of the job.

Quotations are not binding until accepted by the Client and confirmed by the Company. The Company reserves the right to amend a quotation if the information supplied by the Client is incomplete, inaccurate, or changes prior to the move.

3.2 Booking Confirmation

A booking is only confirmed when the Company has provided written or electronic confirmation specifying the agreed date, time window, pricing structure, and any special conditions. Provisional dates or verbal indications of availability do not constitute a confirmed booking.

The Client is responsible for checking the booking confirmation and informing the Company promptly of any errors or required changes. Changes to dates, times or addresses may affect pricing and availability.

3.3 Client Responsibilities at Booking

The Client must inform the Company of the following at the time of booking:

a) The size and approximate quantity of Goods.

b) The presence of any items requiring special handling, such as fragile items, large furniture, appliances, or valuable goods.

c) Access conditions at all relevant properties, including stairs, lifts, parking restrictions, narrow streets, or distance from the vehicle to the entrance.

d) Any time restrictions, building regulations, or requirements for permits or parking arrangements.

4. Pricing and Payment Terms

4.1 Pricing

Prices may be charged on an hourly basis or as a fixed fee. The pricing method will be stated in the quotation and booking confirmation. Hourly bookings typically have a minimum charge period, after which time is charged in increments as specified in the confirmation.

Prices are based on standard operating hours. Work required outside these hours, on weekends, or on public holidays may be subject to higher rates. Additional fees may apply for congestion charges, tolls, parking costs, and unexpected waiting times caused by factors outside the Company’s control.

4.2 Payment

Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of the move. For longer or more complex moves, the Company may require a deposit or part payment in advance. Any required deposit will be stated at the time of booking.

Payment must be made using a method accepted by the Company and communicated to the Client in advance, such as cashless payments or other approved methods. The Company is not obliged to release Goods or complete delivery until payment is received in full.

4.3 Late or Non-Payment

If the Client fails to make payment when due, the Company reserves the right to:

a) Suspend or refuse further Services until outstanding amounts are paid.

b) Charge reasonable costs incurred in pursuing payment, including administrative fees.

c) Retain the Goods until full payment is received, where legally permitted.

5. Cancellations and Amendments

5.1 Client Cancellations

The Client may cancel or amend a booking by giving notice to the Company. Any applicable charges will depend on when notice is received:

a) Cancellations more than 72 hours before the scheduled start time may be made without a cancellation fee, unless a non-refundable deposit has been agreed for specific circumstances.

b) Cancellations made between 24 and 72 hours before the scheduled start time may incur a partial cancellation fee, up to a reasonable percentage of the quoted price to cover allocated resources and lost work.

c) Cancellations made less than 24 hours before the scheduled start time may be charged up to the full quoted price, particularly where the Company has allocated staff and vehicles and is unlikely to obtain replacement work.

5.2 Amendments

Requests to change the date, time, or scope of the Services are subject to availability. If the change reduces the scope of the job or the duration of work required, the Company may still apply a minimum charge or cancellation fee. If the change increases the scope of the job, additional charges may apply.

5.3 Company Cancellations

In the unlikely event that the Company must cancel or significantly change a booking due to circumstances beyond its reasonable control, such as vehicle breakdown, sudden staff unavailability, severe weather, or safety concerns, the Company will aim to notify the Client as soon as possible and offer an alternative date or a full refund of any payments made for the affected booking. The Company will not be liable for any indirect or consequential losses arising from such cancellations.

6. Access, Parking and Client Obligations

The Client must ensure that appropriate access and parking are available at all collection and delivery points. This includes obtaining any necessary permits, informing neighbours or building managers if required, and reserving space for the vehicle where possible.

The Client is responsible for any parking fines or penalties incurred where the Company has parked in accordance with the Client’s instructions or where the Client has not provided accurate information about parking restrictions.

The Client must arrange for someone to be present at the collection and delivery addresses to grant access, provide direction, and sign relevant paperwork. If no authorised person is present at the agreed time, waiting charges may apply, or the Company may treat the booking as cancelled and apply the relevant cancellation fee.

7. Packing, Protection and Excluded Items

Unless specifically agreed in writing, the Client is responsible for packing and protecting the Goods to a reasonable standard suitable for transport. The Company may refuse to move Goods that are insufficiently packed, excessively fragile without protection, or present a risk to staff, vehicles, or other items.

The Company does not transport dangerous, illegal, or prohibited items, including but not limited to explosives, flammable substances, firearms, illegal drugs, or perishable goods that may cause damage or health hazards. If such items are discovered, the Company may refuse to move them, and the Client will be liable for any resulting costs, fines, or losses.

8. Liability and Limitations

8.1 Duty of Care

The Company will exercise reasonable care and skill in performing the Services and handling the Goods. However, the Company’s liability is subject to the limitations set out in this section.

8.2 Exclusions of Liability

The Company will not be liable for:

a) Normal wear and tear, minor marks or scratches arising from ordinary handling.

b) Loss or damage resulting from inadequate or improper packing by the Client.

c) Damage to items that are inherently fragile, poorly constructed, or have existing defects.

d) Damage to furniture or goods that must be forced through tight spaces, narrow staircases, or other restricted access, where the Client has asked the Company to proceed despite advice of risk.

e) Loss or damage arising from circumstances beyond the Company’s reasonable control, including accidents caused by third parties, severe weather, traffic congestion, or road closures.

8.3 Limits on Claims

Any loss or damage must be reported to the Company as soon as reasonably practicable, and in any event within a reasonable time after delivery. The Client must provide details and, where possible, evidence such as photographs and receipts.

Where the Company is found liable for loss of or damage to Goods, its liability will be limited to the reasonable cost of repair or replacement, taking account of age, condition and value, and subject to any overall financial caps the Company has communicated in writing as part of its insurance or terms.

8.4 Indirect Loss

The Company will not be liable for any indirect, special or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity or emotional distress, arising from the performance or non-performance of the Services, except where such exclusion is not permitted by law.

9. Damage to Property

The Client must ensure that floors, walls, doorways and fixtures are reasonably protected where necessary. The Company will take reasonable care when moving Goods through the property, but cannot accept liability for pre-existing damage or for minor scuffs or marks consistent with normal moving activity.

Where significant damage to property occurs clearly as a result of the Company’s negligence, the Client must notify the Company as soon as possible. The Company’s liability, if any, will be limited to the reasonable cost of repair, subject to the exclusions and limitations set out in these Terms and Conditions.

10. Waste, Disposal and Environmental Regulations

10.1 Waste and Rubbish Removal

The Company is primarily a removal and transport service and does not operate as a general waste disposal service unless this has been specifically agreed in advance. The Company will not remove household waste, rubble, hazardous waste or items intended solely for disposal unless a separate agreement is in place.

10.2 Legal Compliance

Where the Company agrees to remove items for disposal or recycling, this will be done in accordance with relevant UK waste and environmental regulations. The Client must not ask the Company to fly-tip or dispose of waste unlawfully. Any costs, fines or liabilities arising from the Client’s request for unlawful disposal will be the responsibility of the Client.

10.3 Prohibited Materials

The Company will not carry hazardous or prohibited waste, including chemicals, asbestos, medical waste, or any materials requiring specialist handling or licensing. If such items are discovered, the Company may refuse to carry them and may charge a reasonable fee for time lost or additional handling required.

11. Delays and Waiting Time

While the Company will use reasonable efforts to adhere to agreed arrival and completion times, all times are estimates and may be affected by traffic, weather, access issues or other factors beyond the Company’s control. The Company will not be liable for losses arising from delays, unless specifically agreed in writing.

If the move is delayed due to issues within the Client’s control, including but not limited to keys not being available, properties not being ready, or legal completion delays, the Company may charge waiting time at its standard hourly rate or as otherwise specified in the booking confirmation.

12. Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly. The Company will investigate complaints in good faith and aim to resolve them fairly.

If a dispute cannot be resolved directly, both parties agree to consider negotiation or other informal resolution methods before pursuing formal legal proceedings, where appropriate and practical.

13. Data Protection and Privacy

The Company will collect and use personal data such as names, addresses and contact details for the purpose of administering bookings, providing Services and fulfilling legal obligations. The Company will take reasonable steps to protect such data and will not share it with third parties except where necessary to deliver the Services, process payments or comply with legal requirements.

14. Variation of Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract. Any significant changes will be made available through the Company’s usual communication channels.

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall remain in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with any Contract between the Client and the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Man with Van Brixton or allowing the Services to commence, the Client acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.