Privacy Policy

Man with Van Brixton Privacy Policy

This Privacy Policy explains how Man with Van Brixton collects, uses, stores and protects personal data about its customers and prospective customers in the Brixton area. It also describes your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Man with Van Brixton customers and individuals who make enquiries or bookings within the service area.

Who We Are

Man with Van Brixton is a removals and transport service operating in and around the Brixton area. In relation to the personal data we collect, we act as the data controller. This means we decide how and why your personal data is processed, and we are responsible for ensuring that such processing complies with applicable data protection law.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with us and which services you use:

Identification and contact details, such as your name, address, service address, and other relevant location details.

Booking and service information, such as details of the items to be moved, access information for properties, preferred dates and times, and any instructions relevant to the service.

Communication records, including information you provide when you contact us by any communication channel, such as the content of your enquiry and our responses.

Payment and transaction data, such as details of the services purchased, amounts charged, payment status, and basic billing details. We do not store full payment card information. Where card details are used, they are processed by secure third party payment processors.

Technical and usage information where collected, including basic information about how you access our services, such as the date and time of contact and any relevant device or browser information that may be logged for security and troubleshooting purposes.

How We Collect Personal Data

We collect personal data directly from you when you contact us to request a quote, make a booking, or communicate with us about a service. This may be done through phone calls, messages, forms, or other communication methods you choose to use.

We may also receive personal data about you from third parties where this is required to provide our services. For example, another person may arrange a move on your behalf and provide us with your contact details and address to enable us to complete the booking.

Lawful Bases for Processing

We rely on the following lawful bases under the UK GDPR to process your personal data:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide a quotation, confirm a booking, carry out a move, issue invoices, and communicate with you about the services you have requested.

Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided these are not overridden by your rights and interests. This includes managing and improving our services, handling enquiries and complaints, maintaining business records, and protecting our business against fraud or misuse.

Legal obligation: We may process personal data where necessary to comply with legal obligations, such as tax, accounting, and record-keeping requirements, or to respond to lawful requests from public authorities.

Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in the contact section of this policy.

How We Use Personal Data

We use the personal data we collect for the following purposes:

To provide quotations, respond to enquiries, and manage bookings.

To plan and deliver removal and transport services, including coordinating dates, times, locations, and access arrangements.

To communicate with you about your booking, including confirmations, updates, and any changes to the services.

To manage payments, issue invoices, handle refunds where applicable, and maintain financial records.

To manage our relationship with you, including addressing feedback, handling complaints, and providing customer support.

To improve our services, processes, and customer experience by reviewing service performance and, where appropriate, keeping internal statistics.

To meet our legal and regulatory obligations, and to establish, exercise or defend legal claims where necessary.

Data Sharing and Processors

We may share your personal data with trusted third parties where this is necessary for the purposes set out in this policy. These third parties act as data processors or, in some cases, as independent controllers. Examples include:

Payment service providers that securely process payments and refunds on our behalf.

IT and hosting providers that support our systems, tools, and data storage.

Professional advisers such as accountants or legal advisers who require access to certain information for regulatory, advisory, or dispute resolution purposes.

Other service partners where required to deliver our services, for example additional transport providers supporting a larger move, but only to the extent necessary to perform the service.

Public authorities, regulators, or law enforcement agencies, where we are required to do so by law or where disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

When we use third party processors, we ensure that appropriate contractual and technical safeguards are in place so that your personal data is processed only in accordance with our instructions and with suitable levels of security.

Data Retention

We keep your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. This generally means:

Booking and service records are retained for a period necessary to manage your booking, address any follow-up questions or issues, and meet our legal and accounting obligations.

Financial and transaction data is usually kept for a period required by tax and accounting laws.

Communication records are retained for a period necessary to manage our relationship with you, handle enquiries or complaints, and improve our services.

When we no longer need personal data for the purposes described in this policy, we will securely delete or anonymise it so that you can no longer be identified from it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures are proportionate to the nature of the data and the risks associated with processing it. While no system can be guaranteed to be completely secure, we regularly review our security practices and aim to ensure that your personal data is handled in a secure manner.

International Transfers

Our primary processing activities take place within the United Kingdom or the European Economic Area. If we ever need to transfer personal data outside of these regions, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, so that your data remains protected in line with applicable data protection laws.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. Subject to certain conditions and legal exceptions, these include:

Right of access: You can request confirmation that we process your personal data and obtain a copy of the data we hold about you.

Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

Right to erasure: You can, in some circumstances, request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection.

Right to data portability: Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or ask us to transmit it to another controller where technically feasible.

Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including profiling related to such interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where the processing is required for legal claims.

Right to withdraw consent: Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, you can contact us using the contact details set out in this policy. We may need to verify your identity before responding to your request.

Complaints and Contact

If you are concerned about how we handle your personal data, you can contact us so that we can address your concerns and attempt to resolve any issues. You also have the right to lodge a complaint with the relevant supervisory authority for data protection, if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we will take reasonable steps to inform you. The date of the most recent update will be indicated in the latest version of this policy.