These Terms and Conditions set out the basis on which Man With Van Brixton provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a quote, or allowing the service to begin, you agree to these terms. Please read them carefully before placing a booking with our man and van Brixton team, as they explain how the service works, what is included, and what responsibilities apply to both parties.

These terms are intended to be clear and practical, and they apply whether you are arranging a house move, office relocation, single-item transport, or a similar service. The wording in these terms should be interpreted in a reasonable way, taking into account the nature of transport work and the information provided at the time of booking. References to we, us, and our mean the service provider operating under the Man With Van Brixton name; references to you and your mean the customer or the person making the booking.

If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to apply. Nothing in these terms affects your statutory rights where they cannot be excluded or limited under UK law.

1. Booking Process

A booking is usually made by providing the details of the job and receiving a quote or estimated price. The details we may require include the collection and delivery addresses, access conditions, item descriptions, number of floors, vehicle access, and preferred date and time. The more accurate the information, the more reliable the quotation will be. A booking is only confirmed when we have accepted the job and, where required, received any deposit or written confirmation from you.

When you request a quote from our man with van Brixton service, you confirm that all information supplied is true, complete, and not misleading. If the service requirements change after the booking is accepted, we may revise the price, timing, crew size, or vehicle type. This may happen where there are extra items, waiting time, long carries, restricted parking, stairs not previously disclosed, or access issues that were not known at the time of quoting.

We reserve the right to refuse or cancel a booking where it is unsafe, impractical, unlawful, or outside the scope of the service. This may include jobs involving prohibited goods, highly hazardous materials, excessively heavy items without prior arrangement, or situations where the vehicle cannot be used safely. We may also decline a booking if a customer has provided false information, failed to pay prior charges, or behaved abusively toward staff.

Time slots are estimates rather than guarantees, unless a specific fixed appointment has been agreed in writing. Traffic, weather, prior job delays, parking restrictions, and other operational factors can affect arrival or completion times. While we aim to be punctual, we are not responsible for minor delays caused by circumstances beyond our reasonable control. If a delay becomes significant, we will use reasonable efforts to inform you and to continue the job as soon as practical.

Where the booking includes labour for loading or unloading, you are responsible for ensuring that items are packed appropriately and ready for transport unless otherwise agreed. Fragile goods should be adequately protected. Our team may refuse to move items that appear unsafe, unstable, improperly packed, or likely to cause damage to property or to persons. The man and van in Brixton service is designed to be efficient, but it depends on co-operation from the customer and accurate planning.

If someone else is making the booking on your behalf, that person confirms they have authority to do so and agree to these terms on your behalf. The customer remains responsible for any charges incurred, even if the booking was made by a third party, employer, landlord, tenant, agent, or family member.

2. Payments and Charges

Unless otherwise agreed in writing, payment is due in full on completion of the service. We may require a deposit, part payment, or full advance payment for certain bookings, including larger moves, high-demand dates, or jobs involving special arrangements. Any deposit paid may be non-refundable where the booking is cancelled by you outside the allowed cancellation terms or where we have already committed resources to the job.

Our quotations are based on the information supplied by you and may be revised if the job differs materially from the description given at the time of booking. Additional charges may apply for waiting time, extra labour, additional stops, congestion or parking costs, access complications, dismantling or reassembly not previously arranged, or the transport of extra items. Any increase in price will be explained where reasonably possible before the extra work is carried out.

Payment methods accepted may include bank transfer, card payment, or other methods agreed in advance. If payment is made by transfer, it must clear in full by the due time. Where payment is taken by card or another instant method, you authorise us to collect the agreed sum, including any valid extras under these terms. We may retain possession of goods until payment is made in full, to the extent permitted by law.

3. Cancellations, Amendments, and No-Shows

We understand that plans change, and you may cancel or amend a booking by giving notice as soon as possible. Cancellation terms may vary depending on the size of the job, the amount of notice given, and whether preparatory work has already started. In general, shorter notice increases the likelihood that a cancellation fee will apply, particularly where staff, vehicles, fuel, or subcontracted resources have already been allocated.

If you cancel after we have departed for the job, arrived at the collection point, or begun loading, you may be charged for travel time, labour, and any costs already incurred. If access is refused, no one is present to release goods, or the job cannot proceed due to circumstances within your control, this may be treated as a cancellation or a failed attendance, and charges may still apply. The Man With Van Brixton team will act reasonably in applying such charges, but we are not obliged to absorb losses caused by late cancellation or non-attendance.

You may request an amendment to a booking, but we are not required to accept changes that materially alter the original agreement. Amendments can affect the quote, vehicle size, scheduling, and staffing. We will confirm any revised terms before proceeding where possible. If you do not make yourself available at the agreed time or do not respond to reasonable attempts to commence the job, we may cancel the booking and charge as appropriate.

If we need to cancel a booking due to an operational issue, vehicle breakdown, staff illness, weather conditions, unsafe access, or another genuine reason beyond our control, we will aim to notify you promptly and, where feasible, offer an alternative time. Our liability for such cancellation is limited to refunding any payment received for the cancelled portion of the service, unless otherwise required by law.

4. Liability, Loss, and Damage

We will take reasonable care in providing the service, but transport work involves inherent risks. Our liability is limited to losses caused directly by our negligence or breach of contract, and only to the extent permitted by law. We are not liable for pre-existing damage, wear and tear, defects in items, inadequate packaging, or damage arising from your instructions, unless we have acted negligently in a way that directly caused the loss.

The customer is responsible for ensuring that valuables, cash, jewellery, documents, passports, heirlooms, and highly fragile items are identified in advance. Unless specifically agreed in writing, we do not accept responsibility for the transportation of items that are unusually valuable, irreplaceable, or sensitive. Where such items are carried, you do so at your own risk unless we have expressly agreed enhanced protection or separate terms.

We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not allowed under law. If an item is damaged due to our proven negligence, our liability may be limited to repair, replacement, or compensation up to a reasonable market value, taking account of age, condition, and depreciation. You must notify us of any claim as soon as reasonably possible and provide evidence of the alleged damage.

Any claim for damage must be raised promptly, ideally before the end of the job or within a reasonable time afterwards. You should inspect items at delivery and note any visible issues as soon as possible. Failure to report concerns promptly may limit our ability to investigate and may affect the outcome of any claim. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Where our staff follow your instructions, directions from an authorised person, or site-specific rules, we will not be responsible for damage resulting from those instructions unless the damage was caused by our negligence in ignoring obvious safety risks. If you ask us to move an item in a way we reasonably believe is unsafe, we may decline to do so.

5. Waste Regulations and Environmental Compliance

The customer must not ask us to transport, tip, or dispose of waste in a way that breaches UK waste law. We will comply with applicable waste regulations, including rules relating to lawful disposal, transfer, and handling of controlled waste. If the booking includes disposal, removal, or clearance work, you must tell us in advance what type of waste is involved so we can confirm whether it can be accepted and what documentation may be required.

We do not accept hazardous materials unless this has been explicitly agreed in advance and we are legally permitted and suitably equipped to handle them. Prohibited or restricted waste may include asbestos, chemicals, oil, clinical waste, gas bottles, paint in certain volumes, electrical items requiring specialised treatment, and other regulated materials. A man with van in Brixton booking must never be used to conceal unlawful disposal or to move waste in breach of duty of care requirements.

Where waste is lawfully accepted for transport or disposal, you agree to provide accurate descriptions and, where necessary, classify the waste correctly. We may refuse collection if the waste type is unclear, mixed with prohibited items, or likely to create a legal or safety risk. Any waste handled by us may be transferred only through lawful channels and according to the instructions and records required by applicable regulations.

6. Customer Obligations

You are responsible for arranging suitable access, parking permissions where needed, and any building approvals or time restrictions that apply to the job. We are not responsible for fines, penalties, or delays caused by inadequate arrangements unless they result directly from our own fault. You should ensure that someone with authority is present at collection and delivery points, unless we have agreed a contactless or unattended arrangement in writing.

You must ensure that items are ready to be loaded at the agreed time and that any disconnection, dismantling, or securing work required from your side is completed beforehand unless specifically included in the quote. If the team is required to wait, provide extra labour, or handle additional tasks not originally agreed, extra charges may be applied. The man and van Brixton service relies on accurate preparation to keep costs fair and service times reasonable.

Any goods you ask us to move must be lawful to transport and must not contain illegal, stolen, dangerous, or restricted contents. You agree to indemnify us against losses, fines, claims, or liabilities arising from your breach of this requirement, provided that such indemnity is lawful. You must also tell us in advance about any items that are heavy, awkward, fragile, confidential, or likely to need special handling.

Man With Van Brixton may pause, stop, or refuse the service if the conduct of any person on site is abusive, threatening, or unsafe. We will not tolerate harassment of staff, interference with safe loading, or pressure to carry out illegal or dangerous work. Where a job is stopped for safety reasons caused by customer conduct, any time already spent and costs already incurred may still be chargeable.

7. Force Majeure

We are not liable for failure to perform or delay in performing our obligations where the delay or failure is caused by events beyond our reasonable control. These may include severe weather, traffic incidents, road closures, strikes, fire, flood, accident, power failure, public disturbance, epidemics, or government action. In such cases, we may reschedule the booking or cancel it without liability beyond any refund due for work not performed.

If an event outside our control makes the service impossible or unsafe, both parties agree to act reasonably and to discuss an alternative arrangement where possible. We will not be responsible for additional losses caused by such events to the extent the law allows.

8. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any non-contractual obligations connected with them will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise.

By using the service, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree to them, you should not proceed with the booking. These terms form the full agreement between the parties in relation to the service, unless a separate written agreement states otherwise.